Privacy Policy

Privacy Policy

Effective Date: 1 July 2025
PBSC Ventures Pty Ltd (ABN 68 638 201 064), trading as Trimline

1. Introduction

We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose personal information when you engage with Trimline services or use our website.

By using our website, communicating with us, or engaging our services, you consent to the handling of your personal information as described in this policy. We may update this Privacy Policy periodically by publishing a revised version on our website.

2. What Personal Information We Collect

We collect personal information reasonably necessary to provide our services or respond to your enquiries. This may include:

  • Full name

  • Email address

  • Phone number

  • Business name and ABN

  • Postal or business address

  • Information about your business operations, finances, or accounting systems

  • Information submitted via website forms, emails, or phone

  • IP address, browser type, and device identifiers

  • Website usage data via cookies or analytics tools

We do not collect sensitive information (e.g. health data, religious views, or biometrics) unless required by law or with explicit consent.

  1. How We Collect Information

We may collect information:

  • Directly from you (via email, website forms, meetings, or phone calls)

  • Through interactions with our website or online platforms

  • When you engage with us on social media

  • Via analytics tools, tracking technologies, or browser cookies

You can disable cookies through your browser settings, but this may affect website functionality.

We do not use invasive tracking methods or collect unnecessary data.

4. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

  • To respond to enquiries or consultation requests

  • To provide Fractional CFO or bookkeeping services

  • For internal administration, recordkeeping, and compliance

  • To send service updates, insights, or resources

  • To improve our website, operations, or client experience

  • For limited direct marketing (opt-out available at any time)

  • To comply with legal obligations

We do not sell, rent, or share your information with third parties for their own marketing purposes.

5. Disclosure to Third Parties

We may disclose your personal information:

  • To contractors or software platforms we use to deliver services (e.g. email, storage, analytics, CRM)

  • To legal or regulatory authorities, if required

  • To overseas service providers, where relevant to your engagement or our systems

Where data is transferred or stored overseas, we take reasonable steps to ensure that third parties uphold privacy protections equivalent to the APPs.

6. Overseas Data Hosting

Your data may be stored with reputable cloud services or software platforms that operate outside Australia (e.g. Google Workspace, ClickUp, Xero, Stripe).
 We only work with platforms that have clear data protection policies and take reasonable steps to secure your information.

 

7. Security

We take reasonable steps to secure your personal information from loss, misuse, and unauthorised access. These include:

  • Password-protected systems

  • Access controls for sensitive records

  • Reputable third-party platforms with strong encryption protocols

No system is completely immune to breach, so we do not guarantee absolute security.

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of linked sites. You should read their privacy policies separately before engaging with them.

 

9. Access and Correction

You may request access to personal information we hold about you, or request that it be corrected if inaccurate.

To do so:

  • Email us at info [at] trimline [dot] co with your name and contact details

  • We may need to verify your identity

  • We aim to respond within a reasonable timeframe

In limited cases, we may lawfully decline access, and will explain why if this occurs.

10. Complaints

If you have concerns about how we handle your personal information, you can:

  • Email: info [at] trimline [dot] co

We will investigate and respond in line with our obligations.
 If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

 

11. Contact Us

For all privacy-related questions, corrections, or complaints, contact:

Email: info [at] trimline [dot] co

© 2025 PBSC Ventures Pty Ltd, trading as Trimline. All rights reserved.